Privacy Policy

Metro Guard Termite & Pest Control (“Metro Guard,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide through our website, forms, text messaging programs, phone calls, and service interactions. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your choices regarding your information.

By using our website or services, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect personal information you voluntarily provide to us, including your name, phone number, email address, service address, billing information, and any details you submit through forms, chat features, scheduling tools, or other communications with our company.

We may also collect information related to your use of our website, including IP address, browser type, device type, pages visited, referring website, and general website usage data collected through cookies, analytics tools, and similar technologies.

How We Use Your Information

We may use the information we collect to:

• Provide pest control, termite control, inspection, and related services
• Schedule, confirm, and manage appointments
• Send service updates, reminders, estimates, invoices, receipts, and account-related notices
• Respond to questions, requests, and customer service inquiries
• Improve our website, marketing, services, and customer experience
• Maintain business records and comply with legal obligations
• Send text messages in accordance with your consent and applicable law

How We Share Information

We do not sell your personal information.

We may share your information with service providers or vendors that help us operate our business and provide services to you, such as website hosting providers, CRM and scheduling platforms, payment processors, communications platforms, analytics providers, and similar business support services. These providers may access information only as needed to perform services on our behalf and are expected to protect it appropriately.

We may also disclose information when required by law, to respond to lawful requests, to protect our rights or property, to protect the safety of our customers or others, or in connection with a business transfer such as a merger, acquisition, or asset sale.

SMS Communications and Mobile Data

By providing your phone number through our website, forms, chat features, or during service interactions, you may consent to receive text messages from Metro Guard Termite & Pest Control regarding appointment reminders, scheduling updates, service notifications, account-related information, and marketing or promotional messages where permitted by law.

Message frequency may vary depending on your interaction with our services. Message and data rates may apply. Reply STOP to opt out at any time. Reply HELP for assistance. Consent to receive text messages is not a condition of purchase.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes under any circumstances.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties under any circumstances.

We may share your mobile number and necessary messaging data with service providers that help us deliver text messages, such as messaging platform providers, telecommunications providers, and vendors that support message delivery, customer support, or compliance, but only for the purpose of providing those messaging services and not for their own marketing purposes.

Cookies and Analytics

Our website may use cookies, pixels, analytics tools, and similar technologies to improve website performance, understand visitor behavior, measure advertising effectiveness, and improve the user experience. These technologies may collect information about your browser, device, and activity on our website.

You can adjust your browser settings to refuse some cookies, but doing so may affect certain website functions.

Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information for as long as reasonably necessary to provide services, maintain business records, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Choices

You may contact us to update or correct your contact information. You may also opt out of promotional emails by using the unsubscribe link in those emails, where available.

You may opt out of text messaging at any time by replying STOP to any SMS message. For assistance, reply HELP or contact our office at (817) 468-2847.

Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those third-party sites. We encourage you to review their privacy policies before providing information to them.

Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised effective date. Your continued use of our website or services after changes are posted constitutes your acceptance of the updated Privacy Policy.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Metro Guard Termite & Pest Control
Phone: (817) 468-2847
Website: https://gotbugs.com/

Effective Date: April 13, 2026