Privacy Policy

Metro Guard Termite & Pest

Metro Guard Termite & Pest (“Metro Guard,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide when visiting our website or interacting with our services. This Privacy Policy explains how we collect, use, disclose, and protect your information.

Information We Collect

Information You Provide to Us

When you interact with our website or request services, we may collect personal information, including:

• Name
• Address
• Email address
• Phone number
• Service address
• Any information you provide in forms or messages

You may provide this information when you:

• Request a quote
• Schedule a service
• Contact our team
• Fill out forms on our website
• Communicate with us by phone, email, or text

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

• IP address
• Browser type
• Device information
• Pages visited
• Time spent on our website
• Referring website

This information helps us understand how visitors use our site and allows us to improve the user experience.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve functionality and analyze website traffic.

Cookies may be used to:

• Remember visitor preferences
• Measure website performance
• Improve website navigation
• Deliver relevant advertising

You may disable cookies in your browser settings, though some parts of the website may not function properly if they are disabled.

Advertising and Remarketing

Metro Guard Termite & Pest may use third-party vendors, including Google and Meta (Facebook), to display advertisements across the internet.

These vendors use cookies and tracking technologies to show ads based on your previous visits to our website.

You can opt out of Google’s use of cookies by visiting:
https://adssettings.google.com

How We Use Your Information

• Respond to inquiries
• Provide pest control and termite services
• Schedule appointments
• Communicate with customers
• Send service reminders
• Improve our website and services
• Measure advertising effectiveness
• Maintain business operations

Phone Calls and Call Recording

If you contact Metro Guard Termite & Pest by phone, your call may be recorded for:

• Quality assurance
• Training purposes
• Customer service improvement
• Marketing performance tracking

Call recordings are only accessible to authorized personnel and service providers who assist us in operating our business.

Text Messaging (SMS) Communications

By submitting your contact information through our website or service forms, you consent to receive communications from Metro Guard Termite & Pest, including phone calls, emails, and text messages (SMS) related to your inquiry, services, or account.

• Appointment confirmations
• Service reminders
• Customer support
• Promotional offers

Message frequency varies depending on your interaction with our services. Message and data rates may apply.

You may opt out of receiving text messages at any time by replying STOP. For assistance, reply HELP.

Sharing of Information

Metro Guard Termite & Pest does not sell or rent personal information to third parties.

We may share information with trusted service providers who help us operate our business, including:

• Customer communication platforms
• Website hosting providers
• Marketing and analytics providers
• Call tracking providers

These providers are required to keep your information confidential and use it only for authorized business purposes.

We may also disclose information when required by law or to protect the rights and safety of Metro Guard Termite & Pest or others.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Data Security

We take reasonable administrative, technical, and physical measures to protect personal information from unauthorized access, misuse, or disclosure.

While we work to protect your information, no method of transmission over the internet can be guaranteed to be completely secure.

Children’s Privacy

Our website and services are not directed toward children under the age of 18. We do not knowingly collect personal information from children.

Links to Third-Party Websites

Our website may contain links to other websites. Metro Guard Termite & Pest is not responsible for the privacy practices or content of those third-party sites.

Your Privacy Choices

• Access the personal information we have about you
• Update or correct your information
• Request deletion of your personal information where permitted by law

To make a request, please contact us using the information below.

Changes to This Privacy Policy

Metro Guard Termite & Pest may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

Contact Us

Metro Guard Termite & Pest
1100 W Pipeline Road
Hurst, TX 76053
(817) 468-2847
customers@gotbugs.com